OMNIA SUPPORT CORONAVIRUS  COVID19

Information for Service Users And Their Families.

People that use our services and members of their families are naturally very concerned about the current coronavirus pandemic. We have already received many calls and emails on the subject and are posting the following information to offer you and your loved ones reassurance about the things we are doing to keep our vulnerable service users safe. 

Firstly, we wanted to tell you that we are monitoring the situation as this unfolds on a daily basis and that we are working with official agencies to both inform and act on the latest scientific and clinical advice.

As an experienced home care provider, we are well versed in putting in place contingency arrangements. We have had to do so previous years to combat unseasonable weather, transport difficulties etc, and the disruptions this can cause in our staffing levels and inaccessibility to areas badly affected as well as dealing with winter pressures on hospital beds and other care services.

Initially, the most important part of our planning has been to remind all staff and those whom we come into daily contact with of the importance of frequent and good hand washing technique using soap and warm running water. This is singularly the best way to avoid contamination and to prevent the spread of infection. Alcohol gels do not offer as much protection and should therefore only be used in circumstances where water and soap are not available.

Personal Protective Equipment will be worn by all our carers, this will include, gloves, aprons, facemasks, sleeve and shoe protectors and where applicable protective face visors.. It is possible, however, that people who need care who have contracted the virus may be asked to wear a mask to prevent their spreading the virus to others. 
" The most important way you can help is by ensuring that the staff who come to visit you have ready access to wash their hands in your home with soap and warm water and clean towels to dry their hands. "

Staff will be expected to continue to use gloves, aprons etc. for delivering personal care in the same way as usual.

How Might Your Care Be Affected ?

We may need enact our normal contingency arrangements for care delivery and this means that we may be required to re-organise our available staff from their normal routines to redirect care on a priority needs basis. This means we may have to ;

  • Alter the time of your care so that the most critical medical care services are met first for those without any support networks and who are wholly dependent on the care that we provide.
  • Make a temporary change to your regular care worker.
  • Make arrangements with you to combine some care calls we normally provide to you, depending on your particular circumstances.
  • Contact you, your family or your formal carers to make specific arrangements to support us to meet your care needs.
  • Use extra safety equipment and precautions if you should be unfortunate enough to contract the virus.
We will be monitoring the situation daily and in any event we will remain in contact with you to keep you informed of any actions that we may need to take. Our primary concern is making sure that your care is delivered safely. We hope that you will understand that where changes are required to maintain safety we will be making these decisions with you in mind and in line with the very best advice. All visits to homes from Senior Managers are cancelled with immediate effect in an attempt to reduce the risk of Coronavirus – 19 I hope you understand why this action has had to be taken.

If you have any questions or concerns, please contact our HELP LINE: 0121 622 4053 for any concerns/questions regarding Coronavirus – COVID19, we will do our best to keep you informed of any changes from Government and how we are managing our service. Amanda Lord will be your point of contact.